Privacy Policy
PRIVACY POLICY
Introduction
HCIN Realty (“HCIN Realty”, “we”, “our” or “us”) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit https://hcinrealty.com/, browse our property listings, submit an enquiry, request a callback, use our property-related services or interact with our advertisements and communication channels.
HCIN Realty provides real estate consultancy, brokerage, property discovery, property-related assistance and associated services for residential, commercial and investment properties. Our services may involve connecting prospective buyers, sellers, investors and other customers with relevant property developers, promoters, owners and authorized representatives.
This Privacy Policy applies to personal information collected through our website, enquiry forms, telephone calls, email, WhatsApp, digital advertisements and other channels through which you interact with us.
By submitting your personal information, you acknowledge that you have been provided access to this Privacy Policy. Where consent is required by applicable law, we will obtain it separately before carrying out the relevant processing.
Information We Collect
We collect information that is reasonably necessary for responding to property enquiries, providing our services, operating our website and fulfilling applicable legal obligations.
2.1. Information You Provide Directly
When you submit an enquiry or communicate with us, we may collect:
First name and last name.
Mobile number and email address.
Preferred property location or city.
Property type and project of interest.
Approximate budget and purchase preferences, where provided.
Preferred time or method for contacting you.
Information you provide when requesting a callback, consultation or property visit.
Any other information you voluntarily provide in your communication with us.
Please provide only information necessary for your enquiry. Do not submit passwords, payment-card details, bank credentials, government identification numbers or other sensitive information through general website enquiry forms.
2.2 Technical and Website Usage Information
When you visit our website, certain technical information may be collected automatically, depending on our website configuration and applicable consent requirements. This may include:
IP address.
Browser type and operating system.
Device and general technical information.
Pages visited and links clicked.
Date, time and duration of website visits.
Referring website or advertising source.
Website performance and interaction data.
We use this information to maintain website functionality, understand usage patterns, improve user experience and protect our website against misuse.
2.3 Information Received from Third Parties
We may receive information about your enquiry from advertising platforms, communication services, property developers, authorized channel partners or other service providers where you have interacted with them or where such sharing is otherwise legally permitted.
We will handle this information in accordance with applicable law and the purposes for which it was obtained.
3. Purposes for Which We Use Your Information
HCIN Realty may process your personal information for the following specific purposes:
Responding to enquiries: To answer your questions about properties, projects, prices, availability and related services.
Property recommendations: To identify and share property options based on the location, budget, property type and preferences you provide.
Callbacks and consultations: To contact you regarding a requested callback, consultation, meeting or site visit.
Developer coordination: To connect you with the relevant property developer, promoter, property owner or authorized sales representative when necessary to address your enquiry.
Customer relationship management: To manage enquiries, maintain relevant communication records, coordinate follow-ups and improve our customer service.
Advertising measurement: To understand how visitors discover our website and measure the effectiveness of our advertising campaigns, subject to applicable consent and legal requirements.
Website improvement and security: To troubleshoot technical issues, improve website performance, detect misuse and protect our systems.
Legal and regulatory compliance: To meet applicable legal obligations, respond to lawful requests and establish, exercise or defend legal claims.
We will not use personal information for an unrelated purpose unless we have an appropriate legal basis and provide any notice or obtain any consent required by applicable law.
4. Sharing and Disclosure of Information
We do not sell your personal information to third parties for their own independent marketing purposes.
We may share relevant personal information with the following recipients where necessary for the purposes described in this Privacy Policy and as permitted by law.
4.1 Property Developers, Promoters and Owners
If you enquire about a specific project or property, we may share your name, contact details, property preferences and relevant enquiry information with the associated developer, promoter, property owner or authorized sales team.
This enables the recipient to provide requested project information, confirm availability, discuss pricing, arrange site visits or respond to your property requirements.
Where appropriate, we will identify the intended recipient or category of recipient when collecting your information and obtain consent or establish another lawful basis where required.
Once the recipient processes your information for its own purposes, its handling of that information may also be governed by its own privacy policy and applicable legal obligations.
4.2 Technology and Business Service Providers
We may use third-party service providers for website hosting, website development, customer relationship management, analytics, email delivery, communications, data storage, security and other operational services.
Such providers may process personal information on our behalf to the extent necessary to deliver their services, subject to appropriate contractual, security and legal safeguards.
4.3 Advertising and Analytics Platforms
We may use services offered by Meta Platforms, Google and other advertising or analytics providers to measure advertising performance, understand website traffic and improve campaign effectiveness.
Where implemented, technologies such as Meta Pixel, Meta Conversions API, Google Analytics, Google Ads tags or similar tools may collect or receive information about website interactions, subject to their configuration, applicable consent requirements and the privacy settings available to users.
We will not intentionally transmit information through these tools in a manner prohibited by applicable law or the relevant platform's policies.
4.4 Legal and Regulatory Disclosures
We may disclose information where required by applicable law, a valid court order, a lawful request from a competent authority or where disclosure is reasonably necessary to protect our legal rights, prevent fraud or address a security incident.
4.5 Business Reorganization
If our business undergoes a merger, acquisition, restructuring or transfer of operations, personal information may be transferred as part of the transaction, subject to applicable legal requirements and appropriate safeguards.
5. Cookies and Similar Technologies
Our website may use cookies, pixels, tags and similar technologies to support essential functionality, understand website traffic, measure advertising performance and improve the user experience.
These technologies may serve the following purposes:
Essential website operations and security.
Website analytics and performance measurement.
Advertising conversion measurement.
Advertising personalization and remarketing, where permitted.
You may manage available cookie preferences through our website's consent controls, where provided, and through your browser settings. Where required by applicable law, we will obtain consent before activating non-essential cookies or tracking technologies. Declining non-essential cookies should not prevent access to essential website functions, although some optional features may be affected.
Please note that browser-based controls may not automatically control every type of tracking technology.
6. Advertising, Remarketing and Communication
HCIN Realty may promote properties and its services through platforms such as Facebook, Instagram, Google Search and other digital channels.
If you submit an enquiry through our website or a third-party lead form, we may contact you regarding that enquiry through telephone, email or WhatsApp, subject to your preferences and applicable law.
We may also use advertising and remarketing tools to measure campaign performance or show relevant advertisements where legally permitted.
Submitting a property enquiry does not, by itself, constitute unlimited consent to receive unrelated promotional communications.
Where separate consent is required for marketing, remarketing or a particular communication channel, we will seek that consent through an appropriate mechanism.
You may request that we stop sending promotional communications by using an available unsubscribe option or contacting us using the details in Section 13.
If you interact directly with a third-party platform, that platform may independently collect and process your information under its own privacy policy. HCIN Realty does not control the independent privacy practices of those platforms.
7. Legal Basis and Consent
We will process personal information only where permitted by applicable law.
Depending on the circumstances, processing may be based on your valid consent, steps requested by you in connection with a service, compliance with legal obligations or another lawful basis recognized by applicable law.
Where consent is required, we will provide appropriate information about the personal information being processed and the purpose of that processing.
You may withdraw consent where processing is based on consent by contacting us through the details in Section 13. We will provide a reasonable and accessible means of exercising this choice, consistent with applicable legal requirements.
Withdrawal of consent does not invalidate processing carried out lawfully before withdrawal. It may, however, affect our ability to provide certain services or continue a particular activity.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, coordinating property-related services, maintaining relevant business records, resolving disputes and complying with applicable legal obligations.
Retention periods may vary depending on the nature of the enquiry, the status of the customer relationship, the type of information and any applicable statutory retention requirements.
When personal information is no longer required, we will take reasonable steps to delete it, anonymize it or securely dispose of it, subject to applicable law and legitimate retention requirements.
Where deletion is requested, we will assess the request in accordance with applicable law and explain any relevant legal reason if information must be retained.
9. Data Security
HCIN Realty will take reasonable technical and organizational measures, appropriate to the nature of the information and applicable legal requirements, to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.
These measures may include appropriate access controls, restricted access to enquiry records, secure systems and procedures for managing personal information.
Where third-party service providers process information on our behalf, we will seek appropriate safeguards for that processing.
No method of electronic transmission or storage can be guaranteed to be completely secure. Nevertheless, we will take reasonable measures to protect information under our control and respond appropriately to suspected data-security incidents in accordance with applicable law.
10. Your Rights and Privacy Requests
Subject to applicable law and its commencement provisions, you may be entitled to exercise rights relating to your personal information, including:
Requesting information about personal data processed by us.
Requesting correction or updating of inaccurate or incomplete information.
Requesting erasure of personal information where legally applicable.
Withdrawing consent where processing is based on consent.
Requesting information about available grievance-redressal procedures.
Exercising other rights available to you under applicable data-protection law.
To exercise a right, contact us using the email address or telephone number in Section 13. Please describe your request clearly and provide sufficient information for us to identify the relevant enquiry. We may request reasonable verification before acting on a request.
We will respond to requests within the time limits prescribed by applicable law. Certain information may need to be retained where required or permitted by law.
You may also raise a grievance concerning our handling of personal information using the contact details below.
11. Children's Privacy
Our website and real estate services are intended for individuals who are legally capable of making the relevant property-related enquiries and transactions. We do not knowingly solicit personal information from children for independent property marketing purposes. If we become aware that personal information has been collected in circumstances requiring special protections under applicable law, we will take appropriate steps to address the situation.
12. Third-Party Websites and External Services
Our website may contain links to property developers, listing platforms, map services, advertising platforms and other external websites.
These third-party services operate independently and may have their own privacy policies, cookies and data-handling practices.
HCIN Realty is not responsible for the independent privacy practices of external websites. We encourage you to review their applicable policies before submitting information directly to them.
13. Contact Information and Grievance Redressal
For privacy-related questions, requests, consent withdrawals or grievances, please contact us using the following details:
Website: www.hcinrealty.com
Business Name: HCIN Realty
Email: support@hcinrealty.com
Telephone: +91 80506 10510
Additional Contact Numbers: +91 96060 59771, +91 96869 90203, +91 90355 69428
Business Address:
HCIN Realty
#6, 2nd Floor, Veracious Persidio,
100 Feet Ring Road, 15th Cross, 6th Phase, JP Nagar,
Opposite Renault Showroom,
Bengaluru, Karnataka – 560078, India.
For privacy grievances, please use the subject line “Privacy Request – HCIN Realty” in your email and describe the nature of your request.
We will review and respond to privacy requests and grievances within the timelines required by applicable law.
Before publication, HCIN Realty should designate the appropriate person or office responsible for handling privacy grievances and update this section if a separate grievance contact is required by applicable law.
14. Changes to This Privacy Policy
We may revise this Privacy Policy to reflect changes in our business operations, website functionality, data-processing practices, third-party services or applicable laws.
The revised version will be published on this page with an updated “Last Updated” date.
Where required by law, we will provide additional notice or obtain consent before implementing changes that require it.
We encourage visitors to review this page periodically to understand how their personal information is handled.
15. Applicable Law
This Privacy Policy is intended to be interpreted in accordance with the laws applicable in India, including applicable data-protection and information-technology laws and rules, as amended and brought into force from time to time.
Nothing in this Privacy Policy limits any right or protection that cannot lawfully be excluded under applicable law.
End of Privacy Policy